Privacy policy

Information We Collect

  • Contact information — name, email, phone number, and shipping/billing address — provided at checkout or sign-up.
  • Order history and purchase details.
  • Payment information, processed securely by Shopify Payments. VOLÉDESA LABS does not store your full payment card details.
  • Device and browsing information collected automatically through cookies, such as pages visited and referring website.
  • Communication preferences and consent records for email and SMS marketing.

How We Use Your Information

  • To process and fulfill your order, including sharing your shipping address with our fulfillment partner, Selfnamed.
  • To communicate with you about your order, account, or customer service requests.
  • To send marketing emails and text messages — only if you've opted in, and you may opt out at any time.
  • To improve our website, products, and marketing through analytics.
  • To comply with applicable legal obligations.

Who We Share Information With

  • Shopify — our e-commerce and payments platform.
  • Selfnamed — our fulfillment partner, which receives the shipping information necessary to produce and ship your order.
  • Klaviyo — our email and SMS marketing platform.
  • Advertising and analytics partners, such as Meta, Google, and TikTok, where you've consented to tracking.

We do not sell your personal information to third parties.

Text Message (SMS) Marketing

By providing your phone number and opting in at checkout or through our website, you agree to receive recurring automated marketing text messages from VOLÉDESA LABS. Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe, or HELP for assistance. Consent to receive text messages is not a condition of any purchase.

Cookies

Our site uses cookies to remember your preferences, understand site usage, and support advertising. You can control cookies through your browser settings.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications or certain data sharing. To exercise these rights, contact hello@voledesalabs.com.

Data Retention & Security

We retain your information as long as necessary to fulfill the purposes described here or as required by law, and we use reasonable safeguards to protect it — though no method of transmission or storage is completely secure.

Children's Privacy

Our site is not directed to children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this policy periodically; changes will be posted here with a new effective date.