Refund policy

Our Return Window

Because our products are cosmetics and skincare items applied directly to the skin, we can only accept returns of unopened, unused products in their original packaging, within 30 days of the delivery date, for health and safety reasons.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us at hello@voledesalabs.com within 7 days of delivery with your order number and a photo of the item. Once verified, we will replace the item or issue a full refund at no cost to you — no need to ship anything back.

How to Start a Return

If you've simply changed your mind about an unopened product, email hello@voledesalabs.com with your order number and the reason for your return. Once approved, we'll send you return instructions, including the mailing address to send it to. You're responsible for return shipping costs, and your refund is issued once we receive and inspect the item in its original, unopened condition. Damaged, defective, or incorrect items follow the photo-verification process above instead — nothing needs to be mailed back in that case.

Refunds

For approved preference-based returns, refunds are issued to the original payment method within 5–10 business days of us receiving the item. For damaged, defective, or incorrect items verified by photo, refunds or replacements are issued without waiting for anything to be returned. Original shipping costs are non-refundable except where the item was damaged, defective, or shipped in error.

Final Sale Items

Items marked "final sale," or purchased at a discount of 40% or more, are not eligible for return.

Questions

Email hello@voledesalabs.com and we'll take it from there.